They are either lying or don't know enough to provide anything more useful than "turn your modem off & on again" or "would you like me to schedule a technician to come to your home, do something totally unnecessary, and charge you $100 for the privilege?". It is impossible to prove, and Cox will deny it & insult your intelligence by blaming faulty ethernet cables or trying to talk about WIFI interference (even if you insist you are not even using WIFI). I can't leave that on all the time, and while it's hundreds of Mbps better than without, it's still 1/2 of what I'm supposed to be paying for. All I can see for sure is that my bandwidth speed drops like a stone randomly, unless I'm using a VPN. It isn't specific to any type of usage or even any times of the day that I can tell. What's really frustrating is that it doesn't seem to be related to any pattern I can work around. I can confirm this is happening to me as well. It's so frustrating yet there are ZERO options for me so I am stuck with it. Which means my streamed classes look and sound like I am in Tron, it's that bad. This sucks for me because I teach from home, specifically in the evening. They will not change this and the master technician said this is their way of cutting down on people streaming because so many people are 'attempting to become streamers' that they are 'using too much of Cox's services'. From 4p-12a EVERY day, my speeds have been for the past three months 30Mbps down / 1Mbps up. In Vegas here, I have gigabit and am supposed to have ~1000Mbps down / 200Mbps up. They said that now with the current changes to net neutrality they no longer are required to guarantee speeds that they sell you as long as they hit it 'on a regular basis'. They said this is the NEW NORM and will continue.
I spoke with Cox both local master technician's and regional managers for support. I suspect customer service is either unaware or never admit to something like this. Or - both effects could be happening - and the low uplink rates could be a decision by cox to prioritize their limited bandwidth for streaming activities (which is probably what most users are doing in the evening.) Again, this would probably be done for the purposes of ensuring the limited capability could manage everyone's requests for data. If - on the other hand - you see good rates and then between two readings it drops like a rock, this would indicate that something further up the network is "flipping a switch" and lowering rates.
If you run a speed test every 15 minutes that should be enough to see if it is smoothly dropping. If my theory is correct, you should see a degradation of your speeds as the afternoon/evening wears on and more people come home and get online. If that is the case, multiple users are sharing the same cable line in your area (and aggregated as you move on up.) What is likely happening is simply that everyone is coming home from work and using the internet at the same time (internet and watching streaming shows.) The system is straining from this usage, and effective rates are slowed for everyone (regardless of your plan.) I assume you have a cable connection, not a fiber connection. but im severely frustrated with them over this. Idk if im asking for help or just want to rant. so calling them only prompted a service call (which wont show any issues as they come during the day, not the night when they are doing this) I stream on twitch as a means of income a few nights a week and around 9, my internet drops so drastically that it actually kills the stream entirely.ĭoes anyone have any input as to why they are doing this, or a reason why they might? A majority of people have power and intenet restored, So I cant imagine throtting my area would do anything to help restoration in areas 25-50 miles away.Ĭustomer Support denies anything of the sort. Im on the Gigablast plan and my speeds will drop from 960Mbps down and 35Mbps up to 250 Down and 1Mbps up (yes I said 1) I've discussed this in a local sub, and it could very well be a Local issue (due to the recent hurricane)īut we are experiencing crippling speed throttles around 9pm every night and throughout the day on weekends here in South Louisiana.
0 kommentar(er)
